Automobile Shipping - information

Part 4

Should Damage Occur duing Shipping: Steps to Take
Automobile shipping is typically worry free, and the vast majority of vehicles are shipped with out incident or damage. However, damage does sometimes occur and it is important to understand that process of receiving compensation for the damage. If damage occurs, and you feel it is directly attributable to the shipping process, note all damage on your inspection report (see item above), obtain the driver's signature, and contact your automobile shipping company. The automobile shipping company should then work with you to reimburse you for verifiable damage done to your car. Back to top

Dealing With Disputes: Who to Contact, What to Do
If for some reason you feel that you were not treated properly by your automobile shipping company, Auto-Car-Transport.com recommends that you first try to work it out with the company directly. Most companies should work quickly to help resolve any issues. State your case politely, yet firmly as they will likely respond much more quickly if they feel you are reasonable and would like to resolve the issue with minimal fuss. If this tactic does not produce results, you may opt to file a complaint with the Better Business Bureau. You may also wish to contact The U.S. Dept. of Transportation (http://www.dot.gov). The DOT is the regulatory body that governs auto transport companies, but will rarely get involved unless you have a court ruling against the company in question. Auto-Car-Transport.com is not responsible for, nor do we get involved in disputes between our customers (consumers, vehicle dealers, and automobile shippers).Back to top